About Us

Dennis Poole, Operations Manager

Mr. Poole joined the LifeStar Response family in January 2008 as Manager for Dallas and Lowndes counties. in Alabama. In March 2008 he was promoted to Operation Manager for the operations in Perry, Lowndes, Dallas, Montgomery, Tallassee, and Tuskegee. He has prior experience managing other EMS services. A Paramedic since 1995, he has held an EMT license since 1988. Over the years he has served as an EMS captain for Marengo County and managed other EMS operations in Lowndes, Perry and Dallas county. He has certifications as an instructor in ACLS, PALS, ITLS, CPR, EVOC, and EMS instructor I and currently holds licenses for both Alabama and Mississippi. He is P.O.S.T. certified Police officer in the state of Alabama and Served as a police officer in Greensboro, AL from 1988 until 1992.

Hazel Owens, Director of Human Resources

Ms. Owens joined Care Ambulance in 2003. A key member of the administrative team she is responsible for the development and implementation of human resources polices and procedures as well as recruitment and retention efforts. Ms. Owens has an extensive background in business and personnel management in both the public and private sectors.

Ms. Owens received her undergraduate degree from Auburn University and her Master of Public Administration degree from Auburn University at Montgomery. She is a member of the Society for Human Resource Management.

Charles Boone, Chief Compliance Officer

Mr. Charles Boone joined LifeStar Response in 1999 through the purchase of Maryland Ambulance Service. Mr. Boone was operating as the Training Coordinator for Maryland Ambulance Service and transitioned to a similar position when joining LifeStar Response. Since joining LifeStar Response Mr. Boone has held such positions as Training Coordinator, Dispatch Supervisor, Baltimore Operations Manager, Clinical Manager, and currently serves as our Chief Compliance Officer and Clinical Manager.

Mr. Boone has been in EMS since 1988, starting out as a Medic in the U.S. Army, eventually earning his flight wings through Operations Desert Storm as a flight medic. Mr. Boone has participated in various leadership roles both in and out of the military environment. Mr. Boone was honorably discharged from the U.S. Army and was the recipient of several various medals to include the U.S. Army Air Medal for services in Desert Storm. Mr. Boone is currently a Nationally Registered Paramedic, holding state certifications in Maryland, District of Columbia and Virginia. Mr. Boone is currently an MICRB Level II Instructor and holds instructor credentials for CPR and BTLS. He is also a licensed Virginia ALS Coordinator. Mr. Boone currently teaches an EMT-Basic program for the University of Maryland at Baltimore County and assists in coordinating the continuing education for our Advanced and Basic Life Support providers.

Steve Hemby, Training Coordinator

Mr. Hemby began his EMS career in 1988 as a First Responder and Volunteer Firefighter. He came up through the ranks as a licensed Ambulance Driver, Basic EMT and Intermediate EMT. He was the first Paramedic to work in Russell County, Alabama.

When CARE Ambulance initially began in Montgomery Alabama, Mr. Hemby was one of the first three Paramedics hired. He worked with CARE full-time and part-time for 10 years, and came back to CARE in 2005 as company training officer.

Mr. Hemby holds American Heart Training Faculty status in BCLS, ACLS, and PALS. Mr. Hemby also holds instructor certification in BTLS, EVOC, and all levels of EMT and Paramedic. Mr. Hemby is a licensed Paramedic in Alabama and Georgia. He has trained and recertified hundreds of First Responders, EMT’s and Paramedic’s during his career.

Jim Taylor, Director of Technology and Support Services

Mr. Taylor began his EMS career in 1988 as an EMT. He has served his communities in a variety of roles from volunteer Fire and Rescue, EMS and law-enforcement.

Mr. Taylor began work with Care Ambulance in the Montgomery Alabama dispatch center in 2003 as a dispatcher. Mr. Taylor was promoted rapidly to Dispatch Supervisor and then to his current position of Communications/Billing/IT Manager. Mr. Taylor holds an Advanced Class amateur radio license and has a strong background in electronics and computing. Mr. Taylor’s education has focused on information technology and he has owned his own technology company in the past. Mr. Taylor has a passion for using technology to increase operational efficiency while reducing cost. Mr Taylor now oversees the technology, administrative, logistical and various support services for the company.